The C/LECT ® Claim/Deduction Management System (CDMS) is a web-based application that process claims and deductions. CDMS is work-queue driven that can be used by multiple departments, each with their own customized rules for managing and following-up customer discrepancies. Images of related documents (debit memo, check and remittance, invoice, credit memo, etc.) are automatically retrieved and stored in folders to provide maximum efficiency, drastically reducing resolution cycle time in a paperless environment.
• Customer Header Bill-To and Ship-To Information
• Customer Chargebacks
• Returned Merchandise
• Rebates
• Shortage Reconciliations from the Warehouse
• Advertising and Trade Promotions
• Stores open and closed A/R items
• Transfer, reclassify and offset items
• Updates A/R with Claim and Deduction status changes
• Invoice and Credit Memo Images
• Check and Remittance data
• Signed Proof of Delivery from carrier web sites
• A/R Deduction and Chargeback Reports
• Reports from interface systems
• Scanned documents (Return Packing List, Debit Memos, Customer Correspondence)